1.1 Introduction
W11Stop (“W11Stop”, “We”, “Our”
or “Us”) offers various payment options for our customers’ convenience.
This payment policy outlines the payment methods we accept, how payments are
processed, and other important information related to payments.
1.2 Payment Methods
We accept the following payment
methods: (i) Bank Transfer, (ii) Cash on Delivery (All Pakistan)
(iii) Alfa Payment gateway (Credit Card & Debit Card), (Visa, MasterCard,
American Express, etc.) & (V) Buy Now Pay Later. Important Note: All
payments are made in Pak Rupee Only.
1.2.1 Cash on Delivery:
(i) Cash on Delivery is applicable to all Products that are less than or equal to Rs. 20,000/-. (ii) Delivery charges will be applied according to the Delivery Policy, (iii) COD is not applicable on Heavy Shipments such as Solar Panels, Inverters, Batteries or Similar.
1.3 Secure Payment Process
All payments are processed
securely through our payment gateway. We do not store your credit card or other
payment information on our servers. If your payment is declined, we will
contact you to let you know and give you the opportunity to try again with a
different payment method. We reserve the right to cancel any orders that we
suspect may be fraudulent or unauthorized. If we cancel your order, we will
refund your payment in full.
1.4 Bank Service Charges
Any charges incurred by your bank in relation to payment processing, including but not limited to transaction fees or currency conversion charges, are the responsibility of the customer. W11Stop is not liable for any bank fees or charges applied during payment transactions. (i) A service fee of 2.3% of the total amount will be applied to all transactions paid using a Debit/Credit card. This fee is charged by the payment processing service and is non-refundable. (ii) A 1.2% service fee will be applied to the total order amount for Buy Now Pay Later Payment Service Method. This fee covers the cost of the third-party payment processor and is non-refundable.
1.5 Order Confirmation
Once your payment has been
processed, we will send you an order confirmation email with your order
details or contact your for-order confirmation. Also, if there are
any issues with your order or payment, we will contact you as soon as possible
to resolve the issue. All orders are dispatched within 2 to 4 Business
Days after the confirmation of order.
1.6 Cancellation and
Refunds
If you need to cancel your order, please contact us as soon as possible at [email protected] along with order details. If your order has not yet been shipped, we will cancel your order and issue a refund. If your order has already been shipped, you will need to place a refund request in accordance with our Return & Refund Policy to qualify for refund. For further details, please refer to our Refund Policies.
1.7 Contact Us
If you have any questions related
to our Payment Policy, Payment Methods or our practices, please
contact us at [email protected]